Shipping and Returns

Shipping & Return Policy

Last Updated: June 2026

Thank you for shopping with Essence of Mí. We are committed to providing quality products and a positive customer experience. Please review our shipping and return policies below.

Shipping Policy

Processing Time

All orders are processed within 1-10 business days unless otherwise noted. We strive to get orders out as quickly as possible.  Orders are not processed, shipped, or delivered on weekends or holidays.

During periods of high order volume, processing times may be extended. If there is a significant delay in shipping your order, we will contact you via email.

Shipping Rates & Delivery Estimates

Shipping charges are calculated at checkout based on the destination and selected shipping method.

Estimated delivery times are provided by the shipping carrier and are not guaranteed. Once an order has been shipped, Essence of Mí is not responsible for carrier delays caused by weather, holidays, service disruptions, or other circumstances beyond our control.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing tracking information, if available.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. Essence of Mí is not responsible for orders shipped to incorrect addresses provided by the customer.

If you notice an error in your shipping information, please contact us immediately. We cannot guarantee changes can be made once an order has been processed.

Lost or Stolen Packages

Essence of Mí is not responsible for lost, stolen, or misdelivered packages confirmed as delivered by the shipping carrier. Customers should contact the carrier directly to file a claim when applicable.

Return & Refund Policy

Due to the nature of our products, all sales are final.

For health, safety, and product integrity reasons, we do not accept returns, exchanges, or refunds on opened, used, or customized products.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at cuppamiessence@gmail.com.

Please include:

  • Your order number

  • A description of the issue

  • Clear photographs of the item and packaging

If approved, we may offer a replacement, store credit, or refund at our discretion.

Non-Returnable Items

The following items are not eligible for return:

  • Opened or used products

  • Spiritual oils

  • Ritual baths

  • Customized or made-to-order products

  • Sale or clearance items

  • Gift cards

Refunds

Approved refunds will be issued to the original payment method. Please allow 5–10 business days for your financial institution to process the refund after it has been issued.

Spiritual Products Disclaimer

Essence of Mí products are intended for spiritual, ritual, educational, and personal use. We do not guarantee specific results from the use of any product. Individual experiences may vary based on personal beliefs, intentions, and practices.

Our products are not intended to diagnose, treat, cure, or prevent any disease and should not be considered a substitute for professional medical, legal, financial, or psychological advice.

Contact Us

If you have questions regarding shipping, returns, or your order, please contact us at:

Email: cuppamiessence@gmail.com

We appreciate your support and thank you for choosing Essence of Mí.